Return Policy 

• Standard return window: 30 calendar days from delivery (USA, Canada, UK, France). Other regions may have restrictions.  
• RMA required before sending anything back. Unauthorized returns may be refused or returned to sender.  
• Items must be unused, undamaged, and complete in original packaging with all accessories.  
• Software, license keys, customized/OEM items, and opened consumables are generally non-returnable (see below).

1. Eligibility & window  
   • You have 30 days from the date carrier shows “Delivered” to request an RMA for eligible regions.  
   • For regions with restrictions (e.g., Haiti and some international destinations), contact Support before ordering; additional limitations apply.  
   • Proof of purchase is required (order number or receipt). Serial numbers must match our records.
2. Non-returnable items (except where defective on arrival)  
   • Digital goods: software, license keys, activation codes, downloadable content, and services once activated or delivered.  
   • Customized/OEM/ODM items (e.g., custom logos, special-order colors or engravings).  
   • Opened consumables (e.g., thermal paper, printer ribbons, cleaning kits, label tapes, PVC cards) unless defective.  
   • Hygiene-sensitive items if opened/used (e.g., headsets/earpads).  
   • Items marked “Final Sale” or “Non-returnable” on the product page.
3. Condition requirements  
   • Unused, undamaged, and complete: all original packaging, inserts, cables, accessories, manuals, and any promo items.  
   • Devices must be factory-reset with user data removed and any locks (e.g., Google/Apple/MDM) disabled.  
   • Inadequate repacking that leads to damage may reduce or void the refund. Missing parts will be deducted at replacement cost.  
   • We reserve the right to refuse returns that do not meet these standards.
4. Defective, DOA, or wrong item  
   • Inspect on delivery. For visible damage or shortages, notify us within 48 hours; for concealed defects or wrong items, within 5 business days.  
   • Keep all packaging and provide photos/video as requested.  
   • If confirmed DOA/defective within the return window, we’ll provide repair, replacement, or refund per our evaluation. We may issue a prepaid label for verified DOA/defect cases.
5. Restocking & fees  
   • Non-defective returns that have been opened are subject to a 15% restocking fee to cover inspection, repackaging, and processing.  
   • If a return causes an order to fall below a promotional threshold (e.g., free shipping, membership bonus), the promo value may be deducted from the refund.  
   • Original shipping charges are non-refundable unless we made a shipping error.
6. How to start a return (RMA)  
   • Email [email protected] or call +1 719-399-3582 with your order number, item(s), reason, and photos if damaged/defective.  
   • We’ll issue an RMA with instructions and the correct return address.  
   • Ship the item within 14 days of RMA issuance using a trackable service and include the RMA number on the label/box. Returns without an RMA may be refused.
7. Return shipping & risk of loss  
   • For buyer’s remorse/non-defective returns, you pay return shipping; shipping costs are non-refundable.  
   • For verified DOA/defect or mis-ship, we may cover reasonable return shipping (prepaid label or reimbursement at our discretion).  
   • Risk of loss remains with you until the return is delivered to our return center.
8. Refund timing  
   • After inspection, we’ll notify you of approval/adjustments. Approved refunds are credited to the original payment method within 5–10 business days (issuer timelines vary).  
   • If we cannot issue a refund to the original method (e.g., expired card), we’ll offer store credit.
9. Exchanges  
   • Direct exchanges depend on stock availability. Otherwise, return for refund and place a new order.
10. Bundles, kits, and promotional items  
    • Bundled/kit items must be returned together. If not, we may deduct the non-returned component(s) at the current price.  
    • Free gifts or promo items must be returned or their value deducted.
11. International orders & freight forwarders (including Haiti/Caribbean)  
    • We do not ship hardware directly to Haiti. Customers may ship to a U.S. or Dominican Republic address and forward at their own expense and risk.  
    • Returns from outside the U.S. must be sent to our U.S. return center; cross-border shipping, duties, taxes, and brokerage are the customer’s responsibility.  
    • Title and risk of loss transfer at delivery to your U.S./D.R. address; claims on the forwarding leg must be filed with your forwarder.  
    • Duties/taxes paid are non-refundable by Homex Edu (check with your customs office about recovery).
12. Warranty after 30 days  
    • After the return window, issues are covered by the manufacturer’s warranty (if applicable). We can assist with contacts, but the warranty relationship is between you and the manufacturer. Physical damage, misuse, and wear-and-tear are excluded.
13. Refused or undeliverable shipments  
    • Refused/undeliverable packages returned to us will be treated as returns. Outbound shipping, return shipping, and any carrier fees may be deducted from the refund.
14. Abuse & fraud prevention  
    • We may limit or decline returns for excessive return rates, damaged/missing components, or suspected abuse. Chargebacks filed without engaging Support may delay resolution; we will contest fraudulent claims.
15. Policy governance  
    • This Return Policy forms part of our Terms of Sale. If there is a conflict, the Terms of Sale control. We may update this policy without prior notice; the version posted at purchase time applies to your order.

Contact  
• Email: [email protected]  
• Phone: +1 719-399-3582  
• Include your order number on all correspondence for faster service.